Yext for retail case study

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After acquiring another large company, EmployBridge needed a solution to manage all of its new and existing brand information.

After acquiring another large company, EmployBridge needed a solution to manage all of its new and existing brand information.

Yext for retail case study

Three boosts digital performance by providing verified answers with Yext.

One month after launching with Yext Answers, Three’s site search had already fielded more than 400k total searches and driven more than 250k clicks.

One month after launching with Yext Answers, Three’s site search had already fielded more than 400k total searches and driven more than 250k clicks.

Yext for retail case study

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One month after launching with Yext Answers, Three’s site search had already fielded more than 400k total searches, and driven more than 250k clicks.

One month after launching with Yext Answers, Three’s site search had already fielded more than 400k total searches, and driven more than 250k clicks.

No video

No Video

One month after launching with Yext Answers, Three’s site search had already fielded more than 400k total searches, and driven more than 250k clicks.

One month after launching with Yext Answers, Three’s site search had already fielded more than 400k total searches, and driven more than 250k clicks.

Yext for retail case study

One morning, when Gregor Samsa woke from troubled dreams.

One month after launching with Yext Answers, Three’s site search had already fielded more than 400k total searches, and driven more than 250k clicks.

One month after launching with Yext Answers, Three’s site search had already fielded more than 400k total searches, and driven more than 250k clicks.

Yext for retail case study

Three boosts digital performance by providing verified answers with Yext.

One month after launching with Yext Answers, Three’s site search had already fielded more than 400k total searches, and driven more than 250k clicks.

One month after launching with Yext Answers, Three’s site search had already fielded more than 400k total searches, and driven more than 250k clicks.

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Searches in the first month live with Answers

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Clicks in the first month live with Answers

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Reduction in clicks to ‘Contact Us’ with Answers

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Increase in Google listing clicks

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Increase in website clicks from listings

A solution to provide answers everywhere customers are asking questions online.

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Three uses Yext Answers, the revolutionary site search solution that understands natural language and provides rich search results, to improve the customer experience on its website and reduce customer support submissions. The brand also uses insights from Yext Answers to take action on previously uncovered customer behaviours, search terms, and questions. "The amount of insight we've had around specific services and products that people are searching for has surprised us," says Johnston. "We've been able to get volumes of data. Where before, we would have had anecdotal feedback from stores or surveys, we can now tap into exactly what customers are searching for at the moment of highest intent. It's been brilliant."

"Yext Answers has been a game-changer in getting real-time insight and producing content that answers those questions and directs customers to the right place. The control and visibility allows us to turn those situations into action and it's been brilliant."

Graham Johnson

Head of Omnichannel, Three

A centralized solution to provide answers everywhere customers are asking questions online.

1. Preheader

Three uses Yext Answers, the revolutionary site search solution that understands natural language and provides rich search results, to improve the customer experience on its website and reduce customer support submissions. The brand also uses insights from Yext Answers to take action on previously uncovered customer behaviours, search terms, and questions. "The amount of insight we've had around specific services and products that people are searching for has surprised us," says Johnston. "We've been able to get volumes of data. Where before, we would have had anecdotal feedback from stores or surveys, we can now tap into exactly what customers are searching for at the moment of highest intent. It's been brilliant."

2. Another Preheader

Ipsum dolor sit amet consectetur adipisicing elit. Quasi ipsam ducimus porro quos ab vel, dolore omnis eum dignissimos excepturi modi in incidunt optio natus totam minima, at sequi obcaecati. Lorem, ipsum dolor sit amet consectetur adipisicing elit. Quasi ipsam ducimus porro quos ab vel, dolore omnis eum dignissimos excepturi modi in incidunt optio natus totam minima, at sequi obcaecati.

The data tells a clear story - When customers can find answers to their questions when they search, they’re more likely to take action.

Using the Yext platform, Three experienced a 25% year-over-year increase in Google listing clicks, a 39% increase in website clicks, and a 60% increase in clicks to call, as of December 2019.

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John Johnson

Manager, Company Name

Jen Johnson

Manager, Company Name

Janet Johnson

Manager, Company Name

Joan Johnson

Manager, Company Name