Integration Details

Author

Yext

Use Case

Social Event

Industry

XYZ

Collection

Zendesk

Part of the Zendesk Collection

Zendesk for Reviews

Empower your customers and agents to self-serve and get direct, actionable answers to support questions.


Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, Zendesk believes that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 170,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide.

The Zendesk app allows you to quickly and easily add a world-class search experience to your help center and agent workspace, seamlessly integrated with the Zendesk suite. The Yext Extractive QA algorithm searches unstructured data - such as your Zendesk help articles, product manuals, blog posts, and more - to return direct answers in the form of featured snippets. Content is displayed in a single unified search experience through a federated architecture, helping agents cut through the noise and reducing information silos by centralizing all support data for easy retrieval.

Improve ticket deflection and reduce resolution times
Lift the burden on your support team and empower customers to self-serve with a cutting-edge search experience on your Zendesk-powered help center.

Increase customer satisfaction (CSAT)
Build strong brand loyalty by delivering a superior CX that provides direct answers to your customers' questions across your Zendesk-powered support experiences.

Gain new insights
See deep insights about your customers' search queries and journeys, and tie your search experience directly to cost savings.

Import content from anywhere
Map relationships and display results from any support-related content, whether or not it lives in Zendesk today.

To get started setting up Yext AI Search on your Zendesk Help Site, follow our hitchhiker guide.

Base
$71/mo*
*Billed at $850 annually.
Best for 1-2 agents or search experiences
INCLUDES
100 Entities/Documents
5,000 Annual Searches

Growth
$167/mo*
*Billed at $2,000 annually.
Best for up to 5 agents or search experiences
INCLUDES
1,000 Entities/Documents
20,000 Annual Searches

Pro
$500/mo*
*Billed at $6,000 annually.
Best for up to 15 agents or search experiences
INCLUDES
5,000 Entities/Documents
50,000 Annual Searches

Enterprise
Custom
Best for 15+ agents or search experiences
Includes
Custom Entities/Documents
Custom Annual Searches

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JG

3 months ago

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras volutpat, velit sed consectetur ullamcorper, eros erat finibus tellus, sagittis pretium diam mauris non ipsum nam sodales malesuada.

Dee

3 months ago

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras volutpat, velit sed consectetur ullamcorper, eros erat finibus tellus, sagittis pretium diam mauris non ipsum nam sodales malesuada.

HL

3 months ago

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras volutpat, velit sed consectetur ullamcorper, eros erat finibus tellus, sagittis pretium diam mauris non ipsum nam sodales malesuada.

60 Character Limit. Language Marks Geomarketing Onward Business.

Apply your marketing strategy, drive discoverability and deliver verified answers about your brand with YEXT for Healthcare