Empower Customers and Agents to Self-Serve with Yext Support Answers

Answer support questions before they become support tickets. Streamline the resolution process with Yext's modern, AI-powered customer support solutions.

Hero Image

Title - A multi-algorithm strategy that focuses on natural language

Named Entity Recognition

Answers uses Named Entity Recognition - based on Google’s open source machine learning framework BERT - to detect potential filters and show structured results from a Knowledge Graph. This works great for structured entities like products, events, and jobs.

Learn more
Semantic Text Search

FAQ data is more loosely structured than location or product data, but it contains rich information. Answers uses Semantic Text Search for FAQs. Instead of relying on keywords, we embed both search queries and FAQs in vector space and use an algorithm to determine the most relevant FAQs — no synonyms required!

Learn more
Extractive QA *coming soon*

Soon, Yext Answers will be able to search unstructured data to identify the most relevant documents. With our NLP-based search, you can crawl, index, and search through PDFs, spreadsheets, word documents, and presentations, and extract relevant snippets that answer the query posed.

Learn more

Benefits of reducing Bounce Rate

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et magna aliqua

43%

of customers immediately navigate to the search bar when they visit a website

1.5K

Clicks to date

1.5K

Clicks to date

20 Character Limit

105 Character Limit. Aggregator Smartphone Business Truth Spot Local Suppression Geotargeting Listing Optimized.

15 Character Limit

69 Character Limit. Reputation Search Search Onward Markup Go Branded

Icon
Icon
Icon
Icon
Icon
Icon
View all
15 Character Limit

69 Character Limit. Marks Geodata Manager Cloud Wrong Schema Location

Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
View all

Why organizations of all kinds choose Yext Answers

Create a search experience from scratch with a point-and-click interface. Discover previously unimplemented features and understand what’s fully possible with Yext.

On average, Answers powers a 36% higher website conversion rate compared to legacy keyword-based search providers.

Lorem ipsum dolor sit amet consectetur, adipisicing elit. Deleniti quidem quas eius ducimus itaque dolore quibusdam nam error delectus quod officia aliquam.

Learn more

"143 Character Limit. Optimized Knowledge Answers Accurate Answers Knowledge Synonyms Consumer Unbranded Optimized Attributes No Indexing Answers Online"

Yvonne Rayburn

Brand Strategy Manager

Create a search experience from scratch with a point-and-click interface. Discover previously unimplemented features and understand what’s fully possible with Yext.

Learn more

Create a search experience from scratch with a point-and-click interface. Discover previously unimplemented features and understand what’s fully possible with Yext.

On average, Answers powers a 36% higher website conversion rate compared to legacy keyword-based search providers.

Optional pre-header

Content Tiles header

Card Image Top
Guide to Intent Marketing

Learn more about how answering customer questions can drive conversion, lower operational costs, and unlock new customer

Get the guide
Card Image Top
We’re Hiring

Lorem ipsum dolor sit amet consectetur, adipisicing elit. Ut minus, adipisci quasi et optio, omnis quos ipsa aspernatur molestias nobis delectus. Nulla molestias minus quo eaque nihil deleniti quis placeat. Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sit debitis, minus dolorum architecto itaque totam neque commodi nisi recusandae, adipisci quam alias, dolore inventore! Nostrum, totam itaque. Et, asperiores aliquid!

Learn more
Card Image Top
Why Your Brand Needs to be Answer Lorem Ipsum

Lorem ipsum dolor sit amet consectetur, adipisicing elit. Ut minus, adipisci quasi et optio, omnis quos ipsa aspernatur molestias nobis delectus. Nulla molestias minus quo eaque nihil deleniti quis placeat. Lorem ipsum dolor sit amet, consectetur adipisicing elit. Sit debitis, minus dolorum architecto itaque totam neque commodi nisi recusandae, adipisci quam alias, dolore inventore! Nostrum, totam itaque. Et, asperiores aliquid!

Free download

60 Character Limit. Language Marks Geomarketing Onward Business.

Apply your marketing strategy, drive discoverability and deliver verified answers about your brand with YEXT for Healthcare