Empower Customers and Agents to Self-Serve with Yext Support Answers
Answer support questions before they become support tickets. Streamline the resolution process with Yext's modern, AI-powered customer support solutions.
Why organizations of all kinds choose Yext Answers
Create a search experience from scratch with a point-and-click interface. Discover previously unimplemented features and understand what’s fully possible with Yext.
On average, Answers powers a 36% higher website conversion rate compared to legacy keyword-based search providers.
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"143 Character Limit. Optimized Knowledge Answers Accurate Answers Knowledge Synonyms Consumer Unbranded Optimized Attributes No Indexing Answers Online"
Create a search experience from scratch with a point-and-click interface. Discover previously unimplemented features and understand what’s fully possible with Yext.
Create a search experience from scratch with a point-and-click interface. Discover previously unimplemented features and understand what’s fully possible with Yext.
On average, Answers powers a 36% higher website conversion rate compared to legacy keyword-based search providers.
48 Character Limit Intelligent Search Traffic Digital A
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Title - A multi-algorithm strategy that focuses on natural language
Named Entity Recognition
Answers uses Named Entity Recognition - based on Google’s open source machine learning framework BERT - to detect potential filters and show structured results from a Knowledge Graph. This works great for structured entities like products, events, and jobs.
Semantic Text Search
FAQ data is more loosely structured than location or product data, but it contains rich information. Answers uses Semantic Text Search for FAQs. Instead of relying on keywords, we embed both search queries and FAQs in vector space and use an algorithm to determine the most relevant FAQs — no synonyms required!
Extractive QA *coming soon*
Soon, Yext Answers will be able to search unstructured data to identify the most relevant documents. With our NLP-based search, you can crawl, index, and search through PDFs, spreadsheets, word documents, and presentations, and extract relevant snippets that answer the query posed.
Benefits of reducing Bounce Rate
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43%
of customers immediately navigate to the search bar when they visit a website
1.5K
Clicks to date
1.5K
Clicks to date
"Answers Accurate Answers Knowledge Synonyms Consumer Unbranded Optimized Attributes No Indexing Answers Online. Answers Accurate Answers Knowledge Synonyms Consumer Unbranded Optimized Attributes No Indexing Answers Online"
"Lorem ipsum dolor sit amet consectetur adipisicing elit. Quam vitae perspiciatis voluptates sapiente! Minus corrupti, culpa eius repellendus adipisci"
"Answers Accurate Answers Knowledge Synonyms Consumer Unbranded Optimized Attributes No Indexing Answers Online. Answers Accurate Answers Knowledge Synonyms Consumer Unbranded Optimized Attributes No Indexing Answers Online"
"143 Character Limit. Optimized Knowledge Answers Accurate Answers Knowledge Synonyms Consumer Unbranded Optimized Attributes No Indexing Answers Online"
"Answers Accurate Answers Knowledge Synonyms Consumer Unbranded Optimized Attributes No Indexing Answers Online. Answers Accurate Answers Knowledge Synonyms Consumer Unbranded Optimized Attributes No Indexing Answers Online"
105 Character Limit. Aggregator Smartphone Business Truth Spot Local Suppression Geotargeting Listing Optimized.
Why organizations of all kinds choose Yext Answers
Create a search experience from scratch with a point-and-click interface. Discover previously unimplemented features and understand what’s fully possible with Yext.
On average, Answers powers a 36% higher website conversion rate compared to legacy keyword-based search providers.
Lorem ipsum dolor sit amet consectetur, adipisicing elit. Deleniti quidem quas eius ducimus itaque dolore quibusdam nam error delectus quod officia aliquam.
"143 Character Limit. Optimized Knowledge Answers Accurate Answers Knowledge Synonyms Consumer Unbranded Optimized Attributes No Indexing Answers Online"
Create a search experience from scratch with a point-and-click interface. Discover previously unimplemented features and understand what’s fully possible with Yext.
Create a search experience from scratch with a point-and-click interface. Discover previously unimplemented features and understand what’s fully possible with Yext.
On average, Answers powers a 36% higher website conversion rate compared to legacy keyword-based search providers.
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Optional pre-header
Content Tiles header
Guide to Intent Marketing
Learn more about how answering customer questions can drive conversion, lower operational costs, and unlock new customer
Get the guideWe’re Hiring
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Learn moreWhy Your Brand Needs to be Answer Lorem Ipsum
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Free download60 Character Limit. Language Marks Geomarketing Onward Business.
Apply your marketing strategy, drive discoverability and deliver verified answers about your brand with YEXT for Healthcare