Empower Customers and Agents to Self-Serve with Yext Support Answers

Answer support questions before they become support tickets. Streamline the resolution process with Yext's modern, AI-powered customer support solutions.

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Title - A multi-algorithm strategy that focuses on natural language

Named Entity Recognition

Answers uses Named Entity Recognition - based on Google’s open source machine learning framework BERT - to detect potential filters and show structured results from a Knowledge Graph. This works great for structured entities like products, events, and jobs.

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Semantic Text Search

FAQ data is more loosely structured than location or product data, but it contains rich information. Answers uses Semantic Text Search for FAQs. Instead of relying on keywords, we embed both search queries and FAQs in vector space and use an algorithm to determine the most relevant FAQs — no synonyms required!

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Extractive QA *coming soon*

Soon, Yext Answers will be able to search unstructured data to identify the most relevant documents. With our NLP-based search, you can crawl, index, and search through PDFs, spreadsheets, word documents, and presentations, and extract relevant snippets that answer the query posed.

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20 Character Limit

105 Character Limit. Aggregator Smartphone Business Truth Spot Local Suppression Geotargeting Listing Optimized.

15 Character Limit

69 Character Limit. Reputation Search Search Onward Markup Go Branded

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15 Character Limit

69 Character Limit. Marks Geodata Manager Cloud Wrong Schema Location

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Why organizations of all kinds choose Yext Answers

Create a search experience from scratch with a point-and-click interface. Discover previously unimplemented features and understand what’s fully possible with Yext.

On average, Answers powers a 36% higher website conversion rate compared to legacy keyword-based search providers.

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"143 Character Limit. Optimized Knowledge Answers Accurate Answers Knowledge Synonyms Consumer Unbranded Optimized Attributes No Indexing Answers Online"

Yvonne Rayburn

Brand Strategy Manager

Create a search experience from scratch with a point-and-click interface. Discover previously unimplemented features and understand what’s fully possible with Yext.

Learn more

Create a search experience from scratch with a point-and-click interface. Discover previously unimplemented features and understand what’s fully possible with Yext.

On average, Answers powers a 36% higher website conversion rate compared to legacy keyword-based search providers.

60 Character Limit. Language Marks Geomarketing Onward Business.

Apply your marketing strategy, drive discoverability and deliver verified answers about your brand with YEXT for Healthcare